← Hoop Cam AI

Support

Need help with Hoop Cam AI? We’re happy to assist.

Email us: ashrafs@shafiqco.com

We typically respond within a couple of business days.

Quick tips

The camera isn’t tracking the ball

Hoop Cam AI activates when it can see a basketball and players on a court. Mount the phone on a tripod in landscape with a clear view of the court. Make sure Camera access is granted in iOS Settings.

It keeps zooming to the wrong area

Tap the viewfinder (court) button and drag the four corners to outline your court. Anything outside that area is ignored.

Where are my recordings?

In the in-app gallery, and in the Files app under On My iPhone → Hoop Cam AI. Each recording saves an AI-zoom clip and a full-wide clip.

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